Resume/Vitae

Professional Experience

Learning and Development Director | Program Manager | Curriculum Development | Education Consultant
Ducere Global Business School, January 2023 to present

KEY CONTRIBUTIONS
* Developed learning strategies and roadmaps aligning with company's Europe and North American expansion objectives, resulted in 7 new programs increasing product offerings by 25% and generating 4 million in annual revenue.
* Supervised team of 12 instructors conducting quarterly curriculum reviews and feedback sessions to ensure alignment with best practices and KPIs, resulting in a rapid 2% increase of instructional quality within 3 months.
* Launched professional development initiatives driving a 4% improvement in facilitator effectiveness and engagement within the first year of implementation.
* Executed continuous improvement initiatives for 150 classes annually, identifying areas for improvement and implementing online learning best practices, boosting 22% improvement in performance.
* Leveraged AI technologies and collaboration tools to streamline curriculum development process, resulting in a 40% reduction.

Curriculum Development | Learning and Development | Instructional Design
Ducere Global Business School, October 2020 to December 2022

KEY CONTRIBUTIONS
* Built a cohesive 4 person virtual instructional design team and facilitated change management initiatives to transition team through organizational changes and new technologies, enhancing team productivity by 25%.
* Ensured 20-degree programs, 150+ courses and 400+ assessments met compliance requirements for 4 accreditation agencies, resulting in 100% compliance in annual audits.
* Conducted comprehensive curriculum analysis for 35 courses and identify gaps ensuring content and training materials were relevant, resulting in a 35% increase in content discoverability and 20% increase in student engagement.
* Implemented new collaboration tools to streamline class production process and developed SOPs and standardization of Learning Management Systems blueprints, leading to a 25% increase in operational efficiency.

Facilitator | Trainer | Mentor
Cleary University, January 2018 to May 2019

KEY CONTRIBUTIONS
* Instructed over 300 students per year developing skills in written and verbal communication, critical and creative thinking, leadership, entrepreneurship, problem solving and persuasion, achieving 4.8 out of 5.0 satisfaction rating.
* Conducted in-depth learner engagement data analysis — developed targeted training and evaluation initiatives, resulting in 10% improvement in learner satisfaction scores.
* Developed mentorship program for 7 mentors and 100 mentees, increasing student retention by 12%.
* Conducted market research and competitive analysis for Digital Marketing program, leading to the implementation of 4 new course offerings and internship opportunities.

Customer Experience Director | Learner Support & Success
Cleary University, January 2017 to January 2018

KEY CONTRIBUTIONS
* Led a cross-functional 5-person support staff, providing tailored support for 800 learners and communicating clear policies and procedures, improving quality of services by 10%.
* Leveraged online retention and embraced creative problem-solving skills to develop early alert systems and academic skill initiatives for at-risk learners, improving retention by 10%.
* Implemented a robust feedback loop to gather student feedback, utilizing data for continuous improvement and refine student support services and resources, achieving a 9% improvement in student experience ratings.
* Created multiple marketing campaigns credited with increasing student enrollment by 20% and generating $40,000 of additional summer revenue.

Marketing Program Manager | Learning and Development | Curriculum Writer
Cleary University, February 2013 to January 2017

KEY CONTRIBUTIONS
* Supervised a 22 person team, providing regular feedback and development sessions on online teaching best practices and student engagement, leading to a 10% improvement in teaching quality.
* Oversaw curriculum for 6 academic programs and 60 classes identifying areas for improvement and optimizing content, leading to a 12% improvement in student performance metrics.
* Designed and facilitated 6 workshops focusing on adult pedagogy, online best practices and quality feedback, leading to a 10% improvement in teaching quality.
* Executed the integration of open education resources to entire course offerings, within a tight 6-month timeline, resulting in a 90% reduction in costs.